Terms of Service

Effective November 14, 2026

These terms cover your use of Packet Scout (the "Service"), a subscription service that finds upcoming public projects in Twin Cities government meeting documents. By creating an account or subscribing, you agree to them. Questions: hello@packetscout.co.

1. What the Service is

Packet Scout collects publicly posted meeting documents from cities, counties and school districts, uses automated tools (including AI) to identify potential projects, and presents them as leads with summaries, budgets, timelines and links to the source documents.

2. Accuracy

Leads are generated from public documents and may contain errors or omissions, and the underlying plans can change or be cancelled. Information is provided "as is" for research purposes. Always confirm details with the issuing agency and its official solicitation before making business decisions or submitting a bid. Packet Scout is not affiliated with, endorsed by, or acting for any government agency.

3. Your account

• Each subscription is for one named user. Don't share your sign-in link or account.
• You're responsible for activity on your account and for keeping your email account secure.
• You must be at least 18 and using the Service for business purposes.

4. Acceptable use

You may use the leads for your own business development. You may not resell, republish, or redistribute the Service's lead data, compilations or summaries; scrape or bulk-download the Service; or use it to build a competing product. The underlying government documents remain public records and are not restricted by these terms.

5. Subscription, billing and free trial

• The Service is billed monthly in advance at the price shown at checkout, through our payment processor, Stripe. Your subscription renews automatically each month until you cancel.
• If your plan includes a free trial, you won't be charged until the trial ends. Cancel before then and you'll never be charged.
• We may change the price with at least 30 days' notice by email. The new price applies from your next billing period after that notice.

6. Cancellation and refunds

Because you can try the Service free first, payments are generally non-refundable and we don't refund partial months. One exception: if you're charged for a renewal you didn't mean to keep, email hello@packetscout.co within 7 days of the charge and we'll refund it in full and cancel the subscription.

7. Changes and availability

We work to keep the Service available and current but don't guarantee it will be uninterrupted, that every source will be covered, or that any particular project will appear. We may change or discontinue features. If we discontinue the Service, we'll refund any unused prepaid period.

8. Ending your access

We may suspend or close accounts that violate these terms, such as by sharing or reselling data. You can close your account at any time by cancelling and emailing us to delete it.

9. Limitation of liability

To the fullest extent permitted by law, Packet Scout is not liable for indirect, incidental, special or consequential damages, or for lost profits, bids or business opportunities, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

10. General

These terms are governed by the laws of the State of Minnesota. We may update these terms; if we make material changes we'll email subscribers at least 14 days before they take effect. Continuing to use the Service after that means you accept the updated terms.